What App Do I Need to Use???

Coronavirus (COVID-19) Update

During this time, in an effort to protect some of our high-risk patients, some appointments have been rescheduled to video visits. Depending on your provider’s hospital affiliation, you may use either JeffConnect or MyChart as your telehealth options. Please see the list below to determine which option is best for you: 

Use JeffConnect to access a Virtual Urgent Care provider 24×7 or if you have a scheduled visit with your provider at the following locations:  Magee Rehabilitation Hospital, Einstein Healthcare Network

Use MyChart patient portal if your provider sees patients at the following locations: Thomas Jefferson University Hospital, Jefferson Hospital for Neuroscience, Jefferson Methodist Hospital, Jefferson Cherry Hill Hospital, Jefferson Stratford Hospital, Jefferson Washington Township Hospital, Abington Jefferson Health, Abington Lansdale Jefferson Health, Jefferson Bucks Hospital, Jefferson Frankford Hospital, Jefferson Torresdale Hospital

To schedule a video visit with a Jefferson Center City, New Jersey, Abington or Northeast provider: 
Create a Jefferson Health MyChart account to access and start your visit.

The MyChart patient portal allows you to use a mobile or desktop app to speak with your physician through a video connection. In order to use this feature: 

Create a MyChart account. 

  • You must have an active MyChart account to have a video visit. 
  • You must activate your MyChart account at least one day in advance of your visit, to minimize the possibility any last minute technical challenges.
  • If you do not yet have a MyChart account, your scheduler at 1-800-JEFF-NOW can send you a link for Instant Activation.

Already have an account? Sign in. 

CLICK to GO BACK to MYCHART HELP

To schedule a video visit with a Jefferson doctor at Einstein Health Network or Magee call 1-800-JEFF-NOW (1-800-533-3669)  or your doctor’s office for more information:

Register for JeffConnect™ and log-in to the app to access and start your visits.

Already have an account? Sign in

GO BACK to JEFFCONNECT HELP

If we do not contact you to reschedule your appointment, please plan to arrive at your scheduled time.

Call 1-800-JEFF-NOW (1-800-533-3669)  or your doctor’s office for more information.

JeffConnect Guides and Tips

JeffConnect Tech Tips

You can join your visit from a variety of devices: a smartphone, tablet, or computer. Download the JeffConnect app for your smartphone or go to jeffconnect.org on your computer.

VIDEO VISIT TROUBLESHOOTING SLIDESHOW

  • Have a back-up device ready in case there are any technical issues.
  • When registering your account, use your name as it is stated on your license or identification card.
  • You will receive an email with a link to connect to your appointment at the time it is scheduled. If you do not see the email, check your spam folder. Call your provider’s office if you do not get the email.
  • Arrive for your appointment between 5-15 minutes early. You will not be able to join your visit more than 15 minutes before your scheduled time.
    • If you arrive more than 15 minutes before your appointment, do not choose “Request a Visit,” as this directs you to the on-demand platform in JeffConnect. Exit the screen and log-in again within 15 minutes.
  • Make sure you allow access to your camera and microphone.
    • Allow camera and microphone access when prompted. See guide for specific browser information.
  • If there are any issues, we recommend refreshing your browser. If that does not resolve the issue, both you and the provider should leave the visit and then rejoin.
    • If you are having connection issues, switch to another Wi-Fi network if possible. If you are on a smartphone, you can also try switching to data.

Still Having trouble, Give the Help Desk a Call. 215-955-7975, Option 4  for Telehealth 

Tech Guides

Click the links below to view our step-by-step picture guides for how to join your visit.

Click on Jefferson’s Head to go back to JeffConnect Help

MyChart Tech Guides and Tips

MyChart Tech Tips

VIDEO VISIT TROUBLESHOOTING SLIDESHOW

  • You can join your visit from a variety of devices, including: smartphone, tablet, or computer. Download the MyChart app on your smartphone or tablet in your app store, or go to mychart.jefferson.edu on your computer.
  • In case of technical issues, we recommend having a back-up device ready.
  • Arrive to your appointment at least 5 minutes early.
  • Please note: if you are using Internet Explorer, you must download the required plug-in.
  • Allow camera and microphone access when prompted. See guide for specific browser information.
  • Once you are able to see yourself in the bottom of your screen, wait for provider to join the video visit.
  • When you are in the appointment, remain in the virtual waiting room as leaving may cause issues.
  • Once the visit is over, press the red hang-up button. Not pressing the red hang-up button to leave the visit will result in future technical issues.
  • If there are any issues, we recommend refreshing your browser. If that does not resolve the issue, both you and the provider should leave the visit using the red hang-up button and then rejoin.
  • If you are having connection issues, switch to another Wi-Fi network if possible. If you are on a smartphone, you can also try switching to data.

Still Having trouble, Call the MyChart Helpline. 215-503-5700 

Tech Guides

Click the links below to view our step-by-step picture guides for how to join your visit.

Click the Red Folder to go back to MyChart Help